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B2B returns

B2B returns

At Atlantis the most important thing for us is our customers. That's why we offer the best advantages to meet your needs from start to the end. We have a policy where we accept returns for certain reasons, as long as the product is presented in its original packaging, unopened and unmanipulated.

Excluded from return are intimate or hygienic products such as sex toys or masks, food products such as creams and supplements, for health, hygiene and safety reasons, and products associated with wear and tear such as cases and batteries. They may only be returned in the case of defective products.

Furthermore, it is not possible to return defective products due to misuse or products that are defective for reasons beyond the control of the manufacturer or Atlantis.

To facilitate the return process, we provide you with a portal within your profile from which you can manage your own returns independently, easily and quickly.

TYPES OF RETURNS

  • Defective products due to misuse

Any product distributed by Atlantis and that presents some deficiency or defect, will be able to be returned from our own web.

Our technical service will be in charge of scheduling the collection of the defective product. Once the product has been received at our warehouse, the condition of the product will be checked to verify whether or not it is a faulty product.

In the event that the product is really defective, the same product will be sent in a new shipment, or an agreement will be reached with the customer in the event that there is no stock available or the customer is not interested in receiving the same product again.

If the product is found to be in perfect condition, the customer will be responsible for the cost of returning and resending the material.

  • Order Failure/Shipping Error

This type of return is given in the event that any of the products ordered are NOT received, the product differs from what was purchased or does not comply with the characteristics set out by the brand on the website www.atlantistelecom.com.

The customer has a period of 7 days from receipt of the product to notify the fault/shipping error and submit the return via the website.

To proceed with the return, the products must be delivered in perfect condition, in their original packaging and unopened.

  • Other reasons:

In case of a return that does not fall under either of the above two cases, the conditions must be agreed with the sales manager with whom an agreement will be reached.

PROCEDURE TO MAKE YOUR RETURN

To facilitate the return process, we provide you with a portal within your profile from which you can manage your own returns independently, easily and quickly.

To process a return to Atlantis, you must fill in the return form on our website which you will find in your own profile. All returns of merchandise, for whatever reason, must be made via the website.

Once we receive your return request, we will reply to you by email as soon as possible. If you do not receive a reply within 48 hours, do not hesitate to contact your local agent or call us on +34 933 36 97 97.