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Atlantis Warranty

Atlantis Warranty

All products purchased from Atlantis are covered by a warranty period from the time of purchase by the individual end customer.

Up to 3 years warranty*

Technical support via email and WhatsApp

Replacement or refund guarantee

However, products purchased on our website by business customers for non-private purposes are guaranteed for a period of 6 months from the date of delivery, in accordance with the provisions of article 1490 of the Spanish Civil Code.

What is covered by the warranty?

Failure due to defects in materials or manufacturing.

What is not covered by the warranty?

  • Defects in the product due to improper or incorrect use
  • Defects due to logical wear and tear of the product, caused by normal use of the product
  • Defects caused by an installation, modification, repair or maintenance carried out by third parties not authorised by Atlantis S.L.
  • Defects or faults caused by accident, fire, contact with liquids, environmental phenomena or any other external cause
  • Intimate, hygienic or food products

Warranty period for each of our brands

All Ksix's products are guaranteed for up to 3 years from the time of purchase by the individual end customer. Products associated with wear and tear such as cases and batteries don't have warranty period.

Contact products also come with up to 3 years warranty since the moment of the purchased by individual end customer, except for cases and batteries which are not covered by warranty due to wear and tear.

All other brands distributed by Atlantis are subject to their own policies. To consult this type of information, you should contact your agent about each manufacturer.

Replacement or refund warranty

In our return policy, you can choose between repairing or replacing the product, unless one of these two options is not possible. In the event that the product cannot be repaired or replaced by another of identical characteristics, the customer will have the option of a refund.