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Atlantis Warranty

Atlantis Warranty

All products purchased from Atlantis are covered by a warranty period from the time of purchase by the individual end customer.

Up to 3 years warranty*

Technical support via email and WhatsApp

Replacement or refund guarantee

What is covered by the warranty?

The warranty lasts for 3 years from the date of purchase to cover any manufacturing defects the product may have.  For orders placed under a company name, the warranty period is 6 months from the delivery date, in accordance with Article 1490 of the Civil Code. 

What is not covered by the warranty?

  • Defects caused by improper use of the product or damage caused to it.
  • Normal wear and tear, aging, or poor maintenance of the product.*
  • Defects resulting from installation, modification, repair, or maintenance performed by unauthorized third parties by Atlantis S.L.

* Battery life may vary depending on use and maintenance by both the point of sale and the end customer. Factors such as temperature, humidity, charging cycles, inactivity, or lack of recharging directly affect its useful life. For this reason, the warranty for battery-related problems is valid for up to 1 year from the date of purchase. To ensure proper functioning, it is recommended to recharge the batteries at least every 6 months. 

Warranty period for our brands

The products are covered by a warranty of up to 3 years from the date of purchase by the end customer.

Each brand sets its own after-sales conditions. To check the warranty, please contact the manufacturer directly.   

Replacement or refund guarantee

The returns policy states that Atlantis will decide whether the product is repaired or replaced with another of equal or superior features. If neither of these options is possible, a refund will be issued for the product.